FAQ

What are the delivery times?

Jewelry is delivered to your home in 2-4 days (excluding weekends and public holidays)

For international orders, delivery time may be slightly longer.

Do you ship internationally?

Yes, we ship our orders worldwide! 🌍

How do I track my package?

When your order is processed, a tracking number is assigned to you and sent by email so that you can follow the progress of your package on the La Poste website.

My tracking is not working, what should I do?

Don't worry! The tracking numbers on the La Poste website are active 1-2 days after you receive it by email (the time for your order to be processed by the sorting center).

I have not received an order confirmation, what should I do?

First, we advise you to check your spam.
If the problem persists, please contact our customer service via the contact area of the site.

Are you having a problem with your order?

Please contact customer service so that we can assist you as best we can.

What are the deadlines for returning an item(s)?

The return period is 14 days from the date you received your package. Once this period has passed, no returns or exchanges can be made.